Black Stump Technologies products include the following support services:

  • 24/7 remote monitoring via wi-fi or satellite connection
  • Remote technical assistance
  • Dedicated access to performance, commercial and sustainability data via our customer portal
  • Customised reporting via our customer portal
  • Operating manuals
  • Data sheets
  • User training

Also available are:

  • Service plans
  • Customised knowledge transfer, maintenance and servicing packages
  • Logistic solutions
Frequently Asked Questions
Why use a Black Stump Solarator® instead of a diesel genset?

A Black Stump Technologies Solarator® is SIGNIFICANTLY cheaper to run over the long haul and typically cuts carbon emissions by up to 90%. 100% is achievable. As energy consumption is the largest source of human-caused greenhouse gas production, choosing a commercial renewable energy powered generator means you immediately reduce your carbon emissions and environmental footprint. 

Diesel costs continue to rise over the long-run, making a diesel genset increasingly more expensive compared to a lower cost, more reliable and low-carbon Solarator®. 

Diesel gensets are typically oversized for a site, a decision based on peak load that has a downstream effect of making the genset inefficient and more expensive to operate. 

Why use solar power?

Solar power offers a free and unlimited power source. It is available practically anywhere in the world making it an ideal source of energy where traditional solutions are inadequate. Compared with diesel generators that are traditionally used where grid connections are unreliable, solar has a low operating and maintenance cost and does not need infrastructure or fuel requirements. With solar, you don’t need regular servicing by specialist personnel, you don’t need to find regular and easy access to fuel, and you don’t need to store fuel and maintain its quality. In terms of environmental impact, solar power generation produces no greenhouse gas emissions or air pollution. Solar power is clean, green, quiet and scalable.

How do Solarators® work?

The secret is our complex and integrated engineering solution of solar, battery and (bio) diesel in our Solarator® product range ensuring reliability in all conditions, 365 days a year, 24/7. The three sources of power are controlled by the Black Stump Battery and Energy Management System (BEMS).

Solar power offers a free and unlimited power source that’s available almost anywhere. All this clean, solar energy is sent directly to the load, with the remainder recharging batteries. The (bio) diesel generator provides back-up and boosts energy when required.  

How are Solarators® deployed?

Deployment is easy! And quick! Our Solarators® are mobile, modular, and rapidly deployable products ready to plug and play. Simply offload the Solarator® from the truck, one person can roll out the solar panels and connect up. You have power inside 30 minutes. All operations are completed at ground level and require minimal labour. 

How do weather conditions affect Solarators®?

Our Solarators® have been proven to work in harsh climates and remote locations, including the Australian outback and the highlands of Papua New Guinea. In the event of severe weather conditions, Solarators® can be quickly stowed and redeployed to protect your site power from weather damage. Black Stump Technologies takes local environmental conditions into consideration, such as daily average solar power generation potential, weather patterns and air quality and are designed to operate reliably in these conditions. Our integrated solar/battery/(bio) diesel design also means your site will still have power. 

What if it’s cloudy, rainy, monsoon season or winter?

Different Solarators® are selected by taking local environmental conditions into consideration, such as daily average solar power generation potential, weather patterns and air quality. Our Solarators® are designed and manufactured to high standards. They will operate reliably in all conditions, 24/7 and 365 days a year on your site based on your power demands with integrated battery and/or diesel back-up. 

Can I easily stow the solar arrays?

Yes. Our Solarators® are engineered to be rapidly deployable by one person using minimal physical effort. If your site isn’t operating or if you need to relocate, the Solarators® can be quickly packed away and transported by road, rail or sea. It can be redeployed and be fully operational again in under 30 minutes.

Will the system stop working if the battery goes flat?

No. Black Stump Technologies’ control system monitors battery condition and reduces the system electrical loads to assist in the protection of the batteries and battery charge levels. For units with an integrated diesel generator, this will power up to recharge the batteries. In the event of a battery failure the system will swap to standby mode and alert us (Wi-Fi connection required). 

What space is required?

For the fold-out Solarators® typically 50m x 10m. For our compact range, as little as 6m x 3m. Download our product brochure to learn more.

What maintenance is required?

Properly designed and built solar and refrigeration systems are inherently reliable and have a very low maintenance requirement.  Minor tasks, such as keeping Solarators® clean, are easily achieved, low cost and can be performed locally. Black Stump Technologies provides training for minor maintenance and repairs. System life is 20 years plus, so a cost effective and comprehensive maintenance program should be discussed with your Black Stump Technologies representative.

Are special foundations required?

No. Only a firm, level surface. Entry and exit areas should be kept clean to prevent the introduction of foreign matter into the container to protect the electrical components within.

What type of data and reports are available to clients?

Black Stump Technologies equips our customers with the power to turn data into valuable knowledge through our portal’s powerful reporting feature. What makes our portal unlike the rest is its ability to analyse performance of your Solarator® unit or fleet against diesel and generate a downloadable report with just a few clicks. Within minutes, our customers can verify expected outcomes and make data-driven operational, environmental, and financial decisions. Having the ability to customise reports allows decision-makers at different levels of the organisation to save time, money, and effort on data analysis.

Is training required?

No. With a simple push button operation, the Solarators® need only be set down and the solar panels deployed.  All operation is from ground level and requires no special tools or training and the mobile solar generator system is fully operational in under 30 minutes. Our website has a video showing how to operate our products.

Comprehensive & accredited training in solar and refrigeration systems is also available through Black Stump Technologies 

Can I scale Solarators® into a microgrid or solar farm?

With our plug and play Solarators®, you can set up installations of any size. Our team will work with you to design the most optimal solution for your requirements.

Can I add extra solar to a Solarator®?

Yes. Our Solarators® can be easily scaled up to meet growth and energy demands. There is a facility to direct additional solar or wind power modules, generator connections, and the provision for backup from external grid power. External electrical inspection and approvals may be required.

Can I plug my Solarator® into the grid?

Yes. We have a grid-connect Solarator® product. External electrical inspection and approvals may be required. 

What are the purchase options available?

You have the option to buy or rent any of our energy and cold-chain Solarator® solutions. Contact our team for more information.

What is the payback?

The estimated payback period is typically less than 2 years for our energy range of Solarators®. For our cold-chain range the business use-case often shows that there is an immediate payback due to the non-existence of viable alternatives.  

What is the warranty?

OEM warranties between 10 and 20 years on components plus manufacturers warranties. 

How long has Black Stump Technologies been in business?

In 2017, Black Stump Technologies was spun out of an Australian engineering business which itself was founded in 1970. That business' first solar-powered refrigeration unit was deployed to move refrigerated products across the Nullarbor by train in 2005.